Weight Loss Programs (AOD, hCG, Phentermine, Sermorelin, Semaglutide, etc) are not refundable once they’ve been shipped or prepared for pick-up.
For supplements our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We have a restocking fee of 5% for returns.
To be eligible for a refund, your item must be sealed, Once opened the product cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are also no responsible for delivery issues since we have no control over that.
To return your product, you should mail your product to: 2251 SW 27th AV. Miami FL 33145
Please note that international shipping is done at the customer’s risk. Once an order has shipped, Juventis MedSpa is no longer responsible for that order. In the case that an order is denied entry by customs, Juventis MedSpa is unable to issue a refund for the order amount or any shipping fees incurred. Products that are denied entry are not returned to Juventis MedSpa and are instead destroyed by local authorities, and it is for this reason that we are unable to refund an order that is denied at customs. For some orders, we are unable to provide shipping charges until after the order has shipped due to the billing amount originating from our carrier. Please note that this may be several business days after the order has left our facility.
No Internet Sales Policy
CUSTOMER SHALL NOT RESELL, SELL, MAKE ANY REFERENCE TO PRICES/PRICING OR DISTRIBUTE ANY OF THE PRODUCTS USING THE INTERNET, ANY INTERNET SITE OR ANY OTHER ELECTRONIC MEDIUM OR DEVICE. CUSTOMER WILL NOT SUPPLY PRODUCTS TO ANY RE-SELLERS OR RETAILERS, INCLUDING BUT NOT LIMITED TO, AMAZON.COM AND EBAY.COM.
JUVENTIS MEDSPA RESERVES THE RIGHT TO DISCONTINUE SALES TO CUSTOMER AT ANY TIME.
JUVENTIS MEDSPA RESERVES THE RIGHT TO ENFORCE ITS STATUTORY RIGHTS TO RECOVER DAMAGES AGAINST CUSTOMER FOR TRADEMARK INFRINGEMENT.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Juventis MedSpa will make every effort to validate your shipping address and provide you with a recommended substitution. Please be aware that if the shipping vendor finds that there are errors or the address is undeliverable, you are agreeing to pay a $18 fee for address corrections and/or package rerouting.